HOLIDAY PERIOD 2019 - IMPORTANT INFORMATION
Please note the final day to place your orders for pre-Christmas & New Years' delivery is December 16th 2019.
Our warehouse will be closed from Monday December 23rd 2019 and will reopen on Monday January 6th 2020.
All orders placed during this time will be dispatched from Monday January 6th 2020 onwards. While we do our best to dispatch orders as quickly as possible, there may be slight delays during unusually heavy sale periods and we cannot guarantee delivery time frames.
NZ - Courier Delivery
Free delivery for orders over $40
$5 delivery for all orders under $40 (just buy another bra)
All NZ orders are couriered, trackable and should arrive within 3-5 working days from date of pick-up.
Australia- Courier Delivery
Free delivery for orders over $60
$10 delivery for all orders under $60
All Australian orders are couriered and should arrive within 5-10 working days from date of pick-up.
Rest of World- Airmail Delivery:
Free delivery for orders over $75
$20 delivery for all orders under $75
International orders are couriered and should arrive within 5-10 working days from date of pick-up. Countries we currently ship to: Austria, Belgium, Canada, China, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Hong Kong, Ireland, Italy, Japan, Macau, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, UK, USA and Vietnam. If you are purchasing Rose & Thorne products from outside of New Zealand, please be aware of any import tax and duties that may be charged on delivery. These vary from country to country and are not covered by Rose & Thorne or the shipping services we provide.
While we do our best to dispatch orders as quickly as possible, there may be slight delays during unusually heavy sale periods.
Change of heart?
Returns & exchange
We have a hassle free returns policy, and accept returns for any reason within 30 days of purchase on any bras.
However, we can only offer you a return or exchange if you return the item in its original condition. The item must be unworn, unwashed, with all tags still attached.
For hygiene reasons, we do not accept returns or exchanges on knickers. If you are unsure on fit, please drop us a line before purchasing and we will gladly help out.
Return shipping costs are at the expense of the customer, but we will gladly cover the cost of delivering your replacement product if you have requested an exchange.
We do not accept returns or exchanges on student site items, so please choose carefully.
How do I send things back?
Please email us to let us know what you would like to return and why and our bra guru will outline the next steps for you.